Help Centre

CanariesCarRental.com is an independent booking service that connects customers with local rental companies operating in the Canary Islands. You search, compare and reserve online; the rental agreement is made directly with the supplier whose terms appear in your voucher.

You'll receive a voucher by email containing the supplier's name, pickup instructions, contact details, what you've prepaid and what remains due at the counter. Print or save this document and present it when collecting the vehicle.

Each listing displays key terms during search; full rental conditions, mileage limits, fuel policy, additional driver fees, child seat charges and insurance options are shown before you confirm the reservation and repeated in your voucher.

The amount charged online is the advance shown during booking. The remaining balance, if any, is paid at pickup. Each listing states whether full prepayment applies or a balance is due on collection.

No. Online payment is by card only. Methods accepted at the supplier's counter for the balance and deposit vary by company; check your voucher for permitted options.

The Canary Islands use the euro. Your card issuer will convert the amount if your account is in a different currency; check with your bank for exchange rates and foreign transaction fees.

Many suppliers require a credit card in the main driver's name to authorize the deposit. Some accept debit cards or offer no-deposit terms for specific vehicles. The card requirement is shown in the listing and voucher; confirm before you travel.

Deposit amounts vary by vehicle category and supplier. The figure is displayed in the listing details and confirmed in your voucher. The hold is released after the vehicle is returned undamaged with a full fuel tank if required.

Contact your bank to confirm your daily spending limit and consider requesting a temporary increase to cover both the deposit hold and any balance due. Some suppliers accept debit cards; others do not. Check the voucher terms carefully.

Bring your voucher, a valid driving licence held for the minimum period stated in the terms, a passport or national ID card, and the payment card used for the advance. Some suppliers require an international driving permit alongside licences from certain countries; check your voucher.

Additional drivers must be registered at the counter, present their own licence and ID, and usually pay a fee. The cost per extra driver per day is shown in the listing and voucher.

Some suppliers operate desks inside the terminal; others use a meeting point or shuttle bus to an off-site depot. Your voucher states the exact procedure, meeting point and any phone number to call on arrival.

One-way rentals within the same island may be possible for an additional fee shown during booking. Travelling between islands requires ferry or air transport; confirm in advance that the supplier permits the vehicle to leave the pickup island.

Most suppliers monitor flight arrivals. If your delay is significant, use the contact details in your voucher to inform the company. Pickup outside office hours may incur an out-of-hours fee stated in the terms.

Main roads linking airports, resorts and towns are well maintained. Mountain interiors on Tenerife, Gran Canaria, La Palma and Lanzarote feature sharp bends and gradients. Allow extra time and choose a vehicle suited to the terrain you intend to cover.

Access to protected areas such as Teide National Park in Tenerife, Timanfaya in Lanzarote and observatory zones in La Palma is regulated. Stay on permitted roads, obey signs and confirm opening status before setting out. Off-road driving is prohibited and voids insurance.

Cancellation terms vary by supplier and rate. Some bookings allow free cancellation up to a specified deadline; others are non-refundable. Review the cancellation policy in your voucher and contact [email protected] if you need to cancel.

Amendments depend on availability and the supplier's policy. Contact [email protected] with your booking reference and requested changes. Fees may apply, or you may need to cancel and rebook.