How Payment Works

Booking through CanariesCarRental.com involves an advance payment made online and additional amounts handled directly with the supplier at pickup. Understanding each stage helps you prepare the right card and payment limit.

Advance Payment When You Book

When you complete a reservation through the booking widget on this site, you pay an advance amount by card online. This secures your booking and is processed immediately. The advance is a portion of the total price, not the full amount. You cannot pay the advance in cash or by bank transfer; online card payment is the only accepted method at this stage.

Remaining Balance and Security Deposit

The remaining balance and security deposit are separate items, both handled at the supplier's counter when you collect the vehicle. The remaining balance is the difference between the total booking price and the advance you already paid. The security deposit is a hold placed on your card as a guarantee; it is not a charge and will be released after you return the vehicle in the agreed condition.

Payment methods for the balance and deposit depend on the specific car and supplier. Some accept debit cards for both; others require a credit card for the deposit. These requirements are displayed during booking and confirmed in your voucher. There is no universal guarantee that every listing accepts a particular card brand or debit card for the deposit.

No Deposit and Insurance Are Separate

A few listings are marked as requiring no security deposit. This condition relates only to the deposit hold itself; it does not determine which insurance options are included or whether you need a credit card for other purposes. Insurance coverage, excess amounts and deposit requirements are independent terms, all detailed in the booking conditions and voucher.

Checking Your Voucher

Your voucher lists the exact payment methods accepted by the supplier, the remaining balance amount and the deposit hold value. Read this document before pickup and confirm that you have a card meeting the stated requirements. If the voucher specifies a credit card and you only have a debit card, contact the supplier directly to ask if they will accept it. Do not assume acceptance based on other bookings or general advice.

Preparing Your Card Limit

The deposit hold can be a significant amount, temporarily reducing your available card limit. If you plan to use a debit card, check your account balance and ask your bank to raise the daily spending or authorization limit if necessary. Doing this a few days before pickup avoids declined transactions at the counter. Some banks allow temporary limit increases through their app or by phone.

Never Send Card Details to This Website

CanariesCarRental.com processes the advance payment securely through the booking widget. We will never ask you to email, message or otherwise send card numbers, CVV codes or PIN details outside that system. If you receive such a request, it is not from us. For questions about payment terms, refer to your voucher or contact the supplier whose details are printed on it.

Cancellation and Refund Conditions

Cancellation and refund terms are shown during the booking process for each car. Conditions vary by supplier and listing; some offer free cancellation up to a stated time before pickup, while others apply fees or are non-refundable. There is no single cancellation deadline or refund guarantee that applies to every booking. If you need to cancel, log in to review your reservation's specific terms and follow the instructions provided. Refunds, when applicable, are processed to the card used for the advance payment.